Help FAQs

Errors/Signal Problems

The following errors can be cleared by following the easy steps below:

(200) - NO SECURE DEVICE / CHANNEL NOT ACTIVATED / CHANNEL NOT SUBSCRIBED
(206) (69) - ACCESS DENIED 
(20) - CHANNELS NOT SUBSCRIBED 
(E04) – THIS SERVICE IS BLOCKED 
(E06) – CARD IS NOT AUTHORISED(20) - CHANNELS NOT SUBSCRIBED 

If you receive any of these onscreen notifications, you will need to reactivate your decoder or clear errors:

1. Go to channel 100.
2. Dial the number (*120*6843*1#) on the bottom right-hand corner of your screen using a cell phone.
3. Select option 2 to cleat error codes and follow prompts.


NO SATELLITE FOUND AUTOMATICALLY
NO CHANNELS
(E52) – SEARCHING FOR SIGNAL  
NO SIGNAL
If you receive any of these onscreen notifications, you will need to follow these steps to restore your signal.

1. Disconnect the power and LNB (Dish) cables that are connected to your Openview decoder.
2. Once both cables have been removed from the decoder, reinsert the LNB cable first, followed by the power supply cable, and wait for the decoder to reboot automatically.
3. When the decoder has restarted, check to see whether any visuals are appearing on the screen. 

If all your channels have been restored, you can now enjoy your Openview viewing.

If you can only see channel 100, you will need to reactivate your decoder:
Press the ‘HELP’ button on your Openview remote control to display the help screen.
Your STB number will then be displayed on the help screen. Please write this number down.

Dial the number on the bottom right-hand corner of your screen using a cell phone and follow the prompts. Use your STB number to complete your decoder activation.
Your decoder may reboot and update its software during the activation. Please allow a few minutes for this.

If you have no channels, press the HELP button on your Openview remote to check your signal strength and quality levels. These levels can be found at the bottom of the help screen. 

The strength and quality levels need to be above 75% for you to enjoy uninterrupted viewing. If the signal strength and quality still appear as 0%, then follow the steps on page 16 or 18 of your decoder’s user manual to do a factory reset so the device can be reset to its original settings. (This step is not necessary for brand new decoders, as they will still be on the factory settings). If the signal strength and quality are still 0%, then you have to call your nearest installer found on our website: https://www.openview.co.za/installers

DISH INSTALLATION PROBLEMS?

Even though DStv and Openview use the same IS20 Satellite, they use different transponders/frequencies. Check the connector on the LNB cable and if it is inserted correctly and is tight at the back of the decoder. An installer may need to reposition your dish and LNB. Please note installers operate independently and charge extra for their services. https://www.openview.co.za/installers


BAD WEATHER?

When it rains heavily the satellite signal is affected and there may be signal problems due to a phenomenon called rain fade.  The picture on the Openview decoder will break up. This problem will go away once the rain has subsided or stopped. We advise viewers who have lost their Openview signal due to rain to wait for the rain to stop, before contacting an installer. Please note installers operate independently and charge extra for their services. 

For further help, WhatsApp 082966 6429 or call the Openview Customer Care 0861 696 843.

 

LOSE OF SIGNAL ON DECODER MODEL KTSB2143

If your decoder has lost signal, please complete a factory reset. Once done - follow instructions for the LNB type change settings. The factory reset will reset the settings of the decoder model.